Service & Support
Equipter Support
Keep your machine running, and get it back running fast when it isn't. Call us, email us, or open a service case, and use the maintenance guides below to stay ahead of the next breakdown.
Mon-Fri, 7:00am - 4:30pm ET
Get Help Fast
Three Ways To Get Running Again
Pick whichever is easiest. Every phone call, email and online request becomes a tracked service case, so nothing gets lost between conversations.
Option 01
Call Service
Talk to a real Equipter service tech. Best for machine-down situations. Mon-Fri, 7:00am - 4:30pm ET.
(717) 661-3591Option 02
Email Support
Send photos, a short video, your model and serial number to support@equipter.com and we'll dig in.
support@equipter.comOption 03
Open A Service Case
Submit the details once and we'll track it as a case: one reference, one team, updates until it's closed out.
START A CASEHow A Service Case Works
01
You Reach Out
Call (717) 661-3591, email support@equipter.com, or submit the form below.
02
We Open A Case
Your machine, serial number and issue are logged with a case number.
03
We Diagnose Together
A tech walks through it with you and identifies parts or service needed.
04
We Close It Out
Parts shipped or service scheduled, and we confirm you're running again.
Do It Yourself
Everything You Need To Stay Ahead
Most preventative maintenance is well within reach for your own crew. Here's where to get the parts, the steps and the training.
Maintenance Parts
Filters, fluids, belts and wear items by model, so you can stock the shelf before you need them.
Browse PartsTutorials & Manuals
Step-by-step maintenance and troubleshooting videos plus operator manuals for every machine.
Watch TutorialsCrew Training
Have a tech walk your team through daily checks and greasing points so maintenance actually happens.
support@equipter.comSERVICE PARTNERS
LET US POINT YOU TO THE NEAREST SERVICE PARTNER
If your machine needs hands-on help, tell us where you are and we'll point you to the closest shop or mobile tech we trust with Equipter equipment. Call or email with your city, ZIP and model and we'll come back with a name and a number.
Give us your ZIP code, model and serial number
We identify the nearest partner or traveling tech
You get a direct contact, not a runaround
TELL US WHAT YOU NEED
Scheduling maintenance or chasing down an issue, send the details and our service team will follow up with next steps. You can also email support@equipter.com
SUPPORT FAQ